VILDNIS and COVID-19
At this time of uncertainty due to the COVID-19 virus, we would like to keep you updated on the measures that are being taken in order to ensure, that we can continue to deliver sustainable fashion to your door step in a safe manner.
All VILDNIS orders are fulfilled by a third party warehouse, who is following the advise from WHO, Public Health England and the government closely. The warehouse staff have been divided into small groups who are working separate shifts and wearing protective gear when packing your orders. All returned items are quarantined for 24 hours prior to being checked.
The safety measures means that you may experience slight delays with regards to shipping and refunds, but the service is overall close to normal.
All couriers in the UK are currently running a normal service as well with slight delays due to the lock down and extra precautions. Please allow an extra couple of days for your orders to arrive. If you are self-isolating you can ask the courier to leave the parcel outside your door.
In terms of International deliveries, all couriers are now running a close to normal service again, although some delays may be expected in countries currently in lock down. This is unfortunately out of our hands, but we are always happy to help tracking your orders.
In the event you need to return something to us and are unable to do so within the normal 14 days (28 if international) due to lock down, you can drop us an email on firstname.lastname@example.org with the product name and order number before the normal returns period ends, and we will then log it as a delayed return.
All returns on our 'delayed returns list' will be accepted for up to 30 days after the lock down in your area/country of residence ends.
Please note that we can only accept late returns that we have been notified about in due time, and we can only issue refunds for garments that we have received back. We are a small family owned business and these terms are necessary to enable us to navigate VILDNIS through this on-going crisis. We appreciate your understanding and help on this.
In terms of our suppliers, the survival of the factories that manufacture our garments and the safety of their workers is at the forefront of our minds.
Our Portuguese partner has been able to stay open throughout the crisis, taking the necessary safety precautions to protect their workers. They are still working at a reduced capacity, but are generally doing ok.
Our Indian partner on the other hand had to close the factory for six weeks during the lock down and it has been quite a challenging time for them. They managed to continue paying all their workers throughout the lock down and was allowed to reopen on the 4th May 2020. The factory has installed plexi-glass screens on the production line and placed anti bacterial sanitisers at each work station. Face masks and daily temperature checks upon arrival are compulsory. Unfortunately it has proved impossible to protect the workers from getting infected outside the workplace and as a result, the factory has been operating at reduced capacity for a while, with many workers off sick or taking time off to be with their families. For this reason, our latest collection was delayed by a few months, and it's ok. The most important thing is the welfare of the workers.
If you haven't done so already, we encourage you to sign up to our newsletter and be the amongst the first to know about new product drops and changes to deliveries etc.
For now, you can continue to shop our sustainable collection online safe in the knowledge that we are monitoring the situation closely and ensuring that all necessary steps are taken to keep the people in our supply chain safe.