At this time of uncertainty due to the COVID-19 virus, we would like to keep you updated on the measures that are being taken in order to ensure, that we can continue to deliver sustainable fashion to your door step in a safe manner.
All VILDNIS orders are fulfilled by a third party warehouse, who is following the advise from WHO, Public Health England and the government closely. The warehouse staff have been divided into small groups who are working separate shifts and wearing protective gear when packing your orders. All returned items are quarantined for 24 hours prior to being checked.
The new safety measures means that you may experience slight delays with regards to shipping and refunds, but overall we expect the service to be close to normal for the time being.
All couriers are also running a close to normal service, and if you are self-isolating you can ask them to leave the parcel outside your door. For countries on lock down, please note that most DPD and DHL pick up points will be closed but you can still get packages delivered to your home.
Most UK Post Offices are still open and Royal Mail continues to operate a fairly normal service.
In the event you need to return something to us and is unable to do so within the normal 14 days (28 if international), you can drop us an email on email@example.com with the product name and order number before the normal returns period ends, and we will then log it as a delayed return. All returns on our 'delayed returns list' will be accepted for up to 30 days after your country of residence ends the lock down.
Please note that we can only accept late returns that we have been notified about in due time, and we can only issue refunds for garments that we have received back. We are a small family owned business and these terms are necessary to enable us to navigate VILDNIS through this crisis. We appreciate your understanding and help on this.
We will monitor the situation closely and let you know if anything changes.
For now, you can continue to shop our sustainable collection online safe in the knowledge that we are taking necessary precaution in the background.
Stay safe and healthy